Picking an HVAC contractor is an important decision that shouldn’t be made without doing some homework to make sure you’re making the right choice.

First, choose a contractor who will ask you about your wants and needs and more important, listen to you. With that tidbit, they should be able to offer up to four options from which you can select.

When they schedule your installation, is it when you want to have it done, or when they can fit you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.

HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a variety of areas, from load calculation to piping and a bunch of steps in between. You could get the highest rated system, but if it’s installed incorrectly you may not get ideal performance.

Here are some other questions to help you make the best decision while searching for your HVAC contractor.

Do they have NATE-Certification?

NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and thorough tests designed by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will give you peace of mind knowing your contractor has undergone intense professional training.

Do you have access to references or referrals?

A professional HVAC company ought to be able to provide you with a list of recent customers that you can talk to and verify the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend their work.

There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be serious about their work and will be able to give referrals for previous work.

Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most beneficial recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely upon positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do great work for you too.

Are they properly licensed and insured?

Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason most states require licenses is simply to guard you from using a company that uses less than qualified workers.

If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help get around any potential issues.

When should you ask about these questions?

The best time to ask questions and pick an HVAC contractor is right now, before something goes wrong with your system. Get your furnace inspected while it’s working normally and arrange your routine maintenance.

Your family’s health, comfort and safety is our business at Brookwood Inc in Newton. Our HVAC pros would be happy to answer any and all of your questions. Call us at 641-316-9803. We look forward to becoming your partner in keeping your system running safely and efficiently.